Terms & Conditions

Online Payments

1. Payments can be made with credit card or by bank transfer, depending on the country of departure.
2. Programmes are quoted in the currency most appropriate to the destination and the country of departure. Payment in alternative currencies may be available, on request.
3. When payment by local bank transfer is made available, credit card payments are subject to a processing fee, which we pass on from our card processor. The fee is 3.4% of the total amount charged, plus NZ$0.30, when billing in NZD.
4. When no local bank transfer payment option is available, programme costs are inclusive of credit card processing fees.

Visa Requirements

• Students and their parents are responsible for obtaining a visa or travel authorisation for their trip. Where necessary, we can provide certain documentation to support an application, but cannot be involved directly in the application process.
• For New Zealand-bound programmes most students need only obtain an NZeTA. The listing of nationalities eligible for an NZeTA can be viewed here.
• For Australia-bound programmes, most students need only obtain an Australian ETA. The listing of nationalities eligible for an ETA can be viewed here

Booking Deposit

1. Payment of a deposit does not guarantee a student placement on a trip. This is due to capacity constraints, and that student attendance is subject to the consent of their home school. If a student cannot be offered a place on a programme, a refund for all amounts paid will be initiated within 48 hours. In most cases, refunds will be received within 0-7 days.

Inclusions

1. Core programme inclusions are listed on the programme page for your school.

If You Cancel

1. Deposit amounts are fully refundable for cancellation requests made within 48 hours of initial payment.
2. Cancellations occurring prior to the balance payment due date for your programme will result in forfeiture of the booking deposit only. If the balance (or any portion of it) has been paid already, it will be refunded.
3. Cancellations requested on or after the balance payment due date, but at least 7 days before departure, will be refunded 25% of the programme cost.
4. Cancellations occurring fewer than 7 days before departure are non-refundable.
5. If a student needs to return home early, due to severe truancy, the personal circumstances of the student or their family, or any other reason outside of the International Sister Schools Association's control, no refund will be available.
6. For security reasons, any refunds will only be made to the card or bank account used for initial tour purchase.

Force Majeure

Force Majeure refers to unforeseeable occurences for which no party can be held accountable. In particular relating to ‘acts of God’ – natural disasters being the main example. In such cases, the cancellation policy applied will be as per the If You Cancel terms as outlined above. Force Majeure events do have the potential to leave you out of pocket, so we encourage you to ensure you check with your travel insurance provider that you’ll be covered in such cases.

If We Cancel

1. If we need to cancel your programme for any reason other than force majeure (not that we’d ever want to!) you'll be refunded for all monies paid. However, we cannot be responsible for any incidental expenses that you may have incurred as a result of your booking such as passport renewal or visa costs.

Exclusion of liability

1. We accept no liability for any loss of enjoyment experienced by participants due to circumstances beyond our control.

Travel Insurance

1. Travel insurance is required for all participants. However, we do not sell travel insurance, nor do we bear responsibility for verifying that the insurance purchased by our customers is sufficient or suitable. Travel insurance is fully the responsibility of the participant.
2. Unfortunately, we cannot take financial or other responsibility for changes, cancellations or other inconveniences that occur due to circumstances that are beyond our control.

New Zealand Programmes

Accident Compensation Commission (ACC)

ACC may be able to help with the cost of the treatment and support for all people injured in New Zealand, including visitors. However, it is important to note that ACC replaces your right to sue for personal injury. Note that in the event that support from ACC is available, ACC only covers treatment and rehabilitation costs whilst in New Zealand – meaning that you still need travel insurance. It does not cover illness, disrupted travel plans or emergency travel to get you back home.